Privacy Policy and Statement
Faulu endeavours to treat all your personal information carefully and responsibly. This Privacy Statement relates to the collection, use and disclosure of personal data, including special or sensitive personal data, by Faulu Microfinance Bank Limited (hereinafter “Faulu”).
1. The Personal Data we may hold includes any information that lets Faulu identify you as a unique individual and any information that uniquely identifies a legal entity.
2. Processing of personal data includes any initial processing that Faulu does when we collect your personal information.
3. We generally do not collect your personal data unless you provide it voluntarily or through your authorized representative. We may however collect and process your data without your consent where permitted under the Data Protection Act, 2019 or other laws.
Know your rights
In line with the Data Protection Act 2019 and other applicable laws, regulations, industry guidelines, you have the following rights regarding your personal data:
4.1 Access - To request a copy of the personal data processed in relation to you by filling in a request form at your Branch. Faulu may be allowed by law to charge a fee for this.
4.2 Correction - To request that we correct your personal data.
4.3 Erasure - To ask us to delete your personal data, for example, if we no longer have a valid reason to process it.
4.4 Object - To object to processing your personal data.
4.5 Restriction - At your request, restrict how your personal data is processed in certain cases.
4.6 Portability - To request a copy of the personal data you have given to us in a machine-readable format.
Processing your personal data
5. Faulu will only collect and process your personal information for the reason you provided it to us with your consent, or to enable us to comply with the requirements of specific laws that we are governed by either directly from you or third-party sources.
6. Faulu shall require that a mandatory field for personal data be accurately filled in for Faulu to provide you with your chosen product and/or service.
7. Faulu may process your personal information to protect your or our legitimate interests.
8. Faulu may have legal or regulatory obligation to process your Personal Data in connection with the products and services you have requested.
9. Faulu may also process your Personal Data where it is in our legitimate interests to seek professional advice.
We have put in place the following policies and processes to ensure that your sensitive personal information is collected, stored, and used in line with the requirements of the applicable data protection laws:
The consent that you provide for the processing of your data shall remain valid until such time it is being withdrawn by you in writing and having the same delivered to your nearest Faulu branch or via email to our Customer Experience Desk through the contact details provided below:
Data Protection Officer
Faulu Micro Finance Bank Limited
Physical Address: Ngong Lane off Ngong Road
Telephone: +254(0)711 074 100 or +254(0)711 074 074
Postal Address: P.O. Box 60240-00200, NAIROBI.
Email Address: DataPrivacy@faulukenya.com
We retain your personal data in line with our legal and regulatory obligations and for business and operational purposes.
To safeguard your personal data from unauthorized access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures to secure all storage and transmission of personal data by us, and disclosing personal data both internally and to our authorized third-party service providers and agents only on a need-to-know basis.
As a rule, we do not make decisions based solely on automated processing to establish and implement the business relationship. We may use profiling, including behavioural analysis, to assist us to provide you with better services, to make decisions and to prevent money laundering, terrorism, fraud and other financial crime.
When using Your data for the Purposes, we may need to disclose it to Faulu affiliate companies and to our agents, advisors and third-party service providers (“Other Parties”). We will require the Other Parties to handle Your Information using the same level of care that we apply and according to our instructions and directions. We will not otherwise disclose Your Information to third parties unless we have your permission, or we are under a legal or similar obligation.
Other specific terms and conditions in our banking and product agreements that govern the collection, use and disclosure of your personal data must be read in conjunction with this Privacy Statement.